Registration and sign-in
Tell us the mobile number’s country code, where the flow stopped, and any visible error. Do not include the one-time verification code.
How can we help?
Get help with registration, your account, bookings, payments, travel products, or a technical problem. Share enough detail for our team to investigate, but never send a password, one-time code, full card number, or CVV.
Bookings and purchased trips
Include the HalaWays order or booking reference and describe the flight, hotel, eSIM, insurance, package, or restaurant service involved.
Payments, wallet, and refunds
Share the transaction reference, approximate date, amount, and status shown in the app. Never send a full card number or card security code.
Technical problems
Use the issue form to describe what happened, what should have happened, steps to reproduce it, your device, and optional screenshots.
Privacy and personal information
Ask about the information associated with your account or request access, correction, or deletion through the support form.
Request account deletion
You can request deletion of your HalaWays account and associated personal data from the app owner even if you no longer have access to the app.
- Open the account-deletion request form below.
- Enter the name and email address we can use to contact you.
- In the description, include the mobile number registered to the account and ask for permanent deletion. Do not include an OTP or password.
- Complete any reasonable identity-verification step requested by support.
After verification, we delete or anonymize account profile data, saved passports, chat content, stored device and notification identifiers, and other data that is not required to be retained. Booking, payment, refund, audit, fraud-prevention, tax, or legal records may be kept for the period required by applicable law or to resolve an active transaction or dispute.
Request account deletion