Terms & Conditions

1. Acceptance, Eligibility and Authority

These Terms & Conditions apply when you access or use HalaWays through the app, website, booking WebViews, support channels, or related services. By using the service or submitting a booking, you agree to the version presented to you at checkout.

You must be legally able to enter the transaction. If you book for another traveler, guest, child, or organization, you confirm that you are authorized to provide their information and accept applicable terms on their behalf. An adult remains responsible for bookings that include minors.

2. HalaWays and Travel Suppliers

HalaWays is a travel-services platform. Flights, accommodation, insurance, eSIMs, payment processing, and other products may be supplied by independent airlines, hotels, insurers, connectivity providers, booking systems, or payment providers.

Each product is also governed by the supplier's fare, rate, coverage, usage, cancellation, change, refund, no-show, baggage, check-in, and other conditions shown before purchase or provided with the confirmation. If a product-specific condition conflicts with these platform terms, the product-specific condition controls that product to the extent permitted by applicable law.

3. Booking Information and Travel Documents

You are responsible for checking that names, dates of birth, nationality, gender, passport or identity-document details, contact details, destinations, dates, and traveler counts are complete and match the documents that will be used for travel. Supplier systems may reject later corrections or charge a fee.

You are responsible for passports, visas, entry and transit requirements, health documents, permissions for minors, and any destination requirements. Passport scanning and AI-assisted extraction are convenience tools; you must review every extracted field before submitting a booking.

4. Prices, Currency and Availability

Search results are not a reservation. Prices, taxes, fees, exchange rates, baggage, room inventory, insurance eligibility, eSIM coverage, and other conditions can change until the supplier confirms the booking. HalaWays rechecks supported products before payment or confirmation when the supplier permits it.

The checkout total and currency presented for acceptance are the amount submitted for payment. If a verified price changes, availability ends, or a product cannot be confirmed, HalaWays may stop the transaction and ask you to choose again. Obvious display or system errors do not create a right to an incorrect price.

5. Payments, Wallet and Fraud Checks

Payments may be processed by third-party gateways. HalaWays does not store raw card numbers or card security codes. A payment can be authorized, pending, declined, reversed, or refunded according to the gateway, bank, supplier, and applicable payment rules.

You authorize the displayed charge when you confirm checkout. HalaWays may use reasonable verification, fraud-prevention, reconciliation, and sanctions checks and may pause a transaction that requires review. Wallet credit, promotional value, and refunds may be subject to the conditions shown when issued.

6. Flights

Flight bookings are governed by the selected fare and airline rules. Review the operating and marketing carriers, airports and city codes, schedule, stops, connection time, terminal information when available, baggage allowance, paid extras, ticketing status, and change/cancellation conditions.

Airlines may change schedules, aircraft, terminals, or operating carriers. You are responsible for arriving in time, completing check-in, carrying valid documents, and following baggage and safety rules. A booking is complete only when the confirmation page identifies the final status and, where applicable, a genuine booking reference or ticketing outcome.

7. Hotels and Accommodation

Hotel bookings are governed by the selected room and rate conditions. Review property identity and location, room type, occupancy, board basis, check-in/check-out times, taxes or charges payable at the property, deposit requirements, and cancellation/no-show rules. Images, star ratings, facilities, and descriptions may be supplied by the property or a content provider.

Special requests such as bed type, accessibility, adjoining rooms, early check-in, or late check-out are requests only unless the property expressly confirms them. The lead guest may be asked for identification and a payment card or deposit at check-in.

8. Packages and Combined Bookings

A HalaWays package can combine separate products, such as a flight, hotel, eSIM, and insurance, in one guided checkout. Each component keeps its own supplier, confirmation, and product rules even if one combined payment is collected.

Availability can change independently for each component. If payment succeeds but a component cannot be confirmed, HalaWays will mark the affected part for reconciliation and communicate the available confirmation, replacement, or refund path. A package label does not remove the supplier conditions that apply to each included product.

9. eSIM Products

Before buying an eSIM, check device compatibility, destination and network coverage, data allowance, validity period, activation method, start conditions, and any fair-use or tethering limits. Coverage maps and network speeds are estimates supplied by connectivity providers and can vary by location, device, congestion, and local network conditions.

An eSIM or activation code may become non-refundable after delivery, installation, activation, or data use, according to the displayed supplier rule. Keep QR and activation details secure and do not share them with another person.

10. Travel Insurance

Insurance is issued and underwritten by the identified insurer, not by HalaWays. Review the policy wording, eligibility, geographic coverage, benefits, limits, deductibles, exclusions, pre-existing-condition rules, cancellation rights, claim process, and emergency contacts before purchase. A summary, recommendation, or comparison is not a substitute for the policy contract.

You must answer eligibility and traveler questions accurately. Coverage begins and ends only as stated in the issued policy. Claims and coverage decisions are made by the insurer under the policy terms.

11. Changes, Cancellations, Refunds and No-shows

Change, cancellation, refund, and no-show rights depend on the product and supplier rule accepted at booking, together with mandatory rights under applicable law. Some products are non-changeable or non-refundable; others may require supplier penalties, fare or rate differences, taxes, or disclosed HalaWays service fees.

Submit requests promptly through support. A request is not complete until HalaWays or the supplier confirms it. Refund timing depends on supplier approval, payment-network processing, and your bank. If a supplier cancels or materially changes a service, the remedies available under its rules and applicable law will be explained when known.

12. Accounts, Guest Use and Communications

Keep account, mobile, device, and one-time verification access secure. You are responsible for activity performed through your verified account or guest booking session unless you promptly report unauthorized use. Guest access may offer fewer saved-history or personalization features, but the booking and supplier terms still apply.

You agree to receive operational messages needed for authentication, payment, booking, schedule changes, delivery, safety, refunds, and support by enabled channels such as in-app notifications, email, SMS, or WhatsApp. Marketing messages, where offered, are managed separately from essential service communications.

13. AI Assistance and Recommendations

Hala, search summaries, budget guidance, translations, voice features, recommendations, and document extraction may use automated or AI-assisted systems. They can help compare options but may be incomplete or mistaken. Always verify dates, airport and city codes, traveler details, prices, policy wording, entry requirements, and supplier conditions shown in the booking flow.

AI output is general travel assistance, not legal, medical, immigration, financial, or insurance advice. A recommendation does not guarantee availability, suitability, coverage, entry, safety, or a particular outcome.

14. Acceptable Use

Do not misuse HalaWays, attempt unauthorized access, evade security or payment controls, submit false identities or payment disputes, scrape or overload services, resell content without permission, upload harmful material, or use the service for unlawful, fraudulent, abusive, or rights-infringing activity.

HalaWays may restrict or suspend access, cancel an unconfirmed transaction, preserve relevant records, or contact appropriate providers or authorities when reasonably necessary to protect customers, suppliers, the platform, or legal rights. Confirmed bookings remain subject to supplier and payment obligations.

15. Privacy, Content and Intellectual Property

Personal information is handled under the HalaWays Privacy Policy. You grant HalaWays permission to process and transmit booking information, documents, messages, and files as reasonably necessary to provide the requested service.

HalaWays software, branding, interface, and original content are protected by applicable intellectual-property rights. Supplier names, logos, images, descriptions, schedules, maps, and policy documents remain the property of their respective owners. You may use service content for personal travel planning and booking, not unauthorized commercial reproduction.

16. Service Availability and Liability

HalaWays aims to provide accurate, secure, and available services, but travel and technology systems can be interrupted and supplier information can change. To the maximum extent permitted by law, HalaWays is not responsible for events outside its reasonable control, including supplier acts, border decisions, weather, strikes, network failures, or force-majeure events.

Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. Where liability may legally be limited, it is limited to direct, reasonably foreseeable loss connected to the affected HalaWays transaction; indirect or consequential loss is excluded to the extent permitted by law.

17. Applicable Law and Disputes

These terms operate alongside mandatory consumer and other laws applicable to the HalaWays operator, the customer, and the transaction. Supplier contracts may identify a separate governing law or dispute process for their product.

Contact HalaWays support first so the booking and provider records can be reviewed. Nothing in these terms prevents you from using a mandatory complaint, regulator, payment, court, or consumer-protection process available under applicable law.

18. Changes to These Terms and Contact

HalaWays may update these terms when services, suppliers, commercial practices, or legal requirements change. The effective date identifies the published version. A material update applies prospectively and will be presented where renewed acceptance is required; it does not rewrite a completed booking's accepted supplier conditions.

For booking help, complaints, cancellation or refund requests, or questions about these terms, use the HalaWays Support page or the support contact shown in the app or website. Keep your booking or payment reference available, but never send a card security code or one-time password.

19. Contact

For help or questions, use the Support page or email support@halaways.com.